Privacy Policy

1. Introduction

tootxkvl.top B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tootxkvl.top or use our kayaking services.

This policy applies to all information collected through our website, services, and any related communications. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Booking and payment information
• Emergency contact details
• Health and safety information relevant to kayaking activities
• Communication preferences
• Any other information you voluntarily provide

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our kayaking services
• Processing bookings and payments
• Communicating about your reservations and our services
• Ensuring safety during kayaking activities
• Improving our website and services
• Marketing communications (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract performance: Processing necessary for booking and providing our services
• Consent: Marketing communications and optional data collection
• Legitimate interests: Website analytics, service improvement, and security
• Legal compliance: Meeting regulatory and legal requirements

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processors, booking systems)
• With emergency services if required for safety purposes
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• With your explicit consent

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking information is typically retained for 7 years for tax and legal compliance purposes. Website analytics data is retained for 26 months. You may request deletion of your data subject to our legal obligations.

7. Your Rights Under GDPR

As a data subject in the EU, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing for direct marketing
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@tootxkvl.top. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy. You can manage your cookie preferences through our consent banner or your browser settings.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.